Return & Refund

At CILVYA London, we are committed to providing high-quality beauty products and a smooth customer experience. If you are not completely satisfied with your purchase, we are here to help.

Returns

You may return unused and unopened items, including the original packaging box, within 30 days of receiving your order.

To request a return, please contact our customer support team at:

Email: support@cilvya.com

Please make sure all returned items are in their original packaging and in resellable condition.

For hygiene reasons, we cannot accept returns on opened, used or worn lash products.

For non-quality related returns, such as change of mind or wrong item ordered, a 20% restocking and handling fee may be deducted from your refund.

Refunds

Once we receive and inspect your return, your refund will be issued to your original payment method.

Please allow several business days for the refund to be processed by your bank or payment provider.

Shipping fees are non-refundable unless the return is due to an error on our side.

Exchanges

If you receive a defective, damaged or incorrect item, we will gladly offer a replacement.

Please contact us within 14 days of receiving your order and include:

• Your order number

• Clear photos of the product

• Clear photos of the packaging

Contact Us

If you have any questions about returns, refunds or exchanges, please contact us:

Email: support@cilvya.com

Thank you for shopping with CILVYA London. We value your trust and are committed to giving you the best possible customer service.

At CILVYA London, we are committed to providing high-quality beauty products and a smooth customer experience. If you are not completely satisfied with your purchase, we are here to help.

Returns

You may return unused and unopened items, including the original packaging box, within 30 days of receiving your order.

To request a return, please contact our customer support team at:

Email: support@cilvya.com

Please make sure all returned items are in their original packaging and in resellable condition.

For hygiene reasons, we cannot accept returns on opened, used or worn lash products.

For non-quality related returns, such as change of mind or wrong item ordered, a 20% restocking and handling fee may be deducted from your refund.

Refunds

Once we receive and inspect your return, your refund will be issued to your original payment method.

Please allow several business days for the refund to be processed by your bank or payment provider.

Shipping fees are non-refundable unless the return is due to an error on our side.

Exchanges

If you receive a defective, damaged or incorrect item, we will gladly offer a replacement.

Please contact us within 14 days of receiving your order and include:

• Your order number

• Clear photos of the product

• Clear photos of the packaging

Contact Us

If you have any questions about returns, refunds or exchanges, please contact us:

Email: support@cilvya.com

Thank you for shopping with CILVYA London. We value your trust and are committed to giving you the best possible customer service.