Shipping Policy
At CILVYA London, we aim to deliver your favourite lash essentials quickly and safely. Below you will find our shipping costs and estimated delivery times.
Free Shipping Offer
Free Standard Shipping on orders over £99 GBP for selected countries.
Shipping Rates & Delivery Times
| Region | Shipping Method | Cost | Estimated Delivery Time |
|---|---|---|---|
| United Kingdom | Standard | £4.99 / Free over £99 | 5–7 business days |
| United Kingdom | Express | £9.99 | 3–5 business days |
| United States | Standard | £5.99 / Free over £99 | 5–9 business days |
| United States | Express | £14.99 | 3–6 business days |
| Canada | Standard | £7.99 / Free over £99 | 6–10 business days |
| Canada | Express | £17.99 | 5–7 business days |
| Europe | Standard | £6.99 / Free over £99 | 7–14 business days |
| Europe | Express | £16.99 | 5–7 business days |
| Australia | Standard | £8.99 / Free over £99 | 7–14 business days |
| Australia | Express | £19.99 | 5–8 business days |
| Rest of the World | Standard | £12.99 | 10–20 business days |
| Rest of the World | Express | £24.99 | 7–12 business days |
Processing Time
Orders are processed within 1–2 business days.
Orders placed on weekends or public holidays will be processed on the next business day.
Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
You can track your order using the link provided in your email.
Customs, Duties & Taxes
International orders may be subject to customs fees, import duties or local taxes.
These charges are not included in our shipping rates and are the responsibility of the customer.
Shipping Restrictions
We do not ship to P.O. Boxes or military addresses.
Some products may be restricted in certain countries. Please check your local import regulations before ordering.
Contact Us
If you have any questions or need help with your order, please contact us:
Email: support@cilvya.com
